Daotec

Connectivity, IVR Services,
Pay900, Custom Development

IVR Services

Daotec operates a highly scaleable IVR and Audiotext gateway:

Inbound and Outbound services

Ready made IVR applications like chat services, astro, surveys; etc.

Customized solution according to your need

CTI, DTMF, TTS, SMS, Instant messaging, Credit Card billing and other technologies instantly available

Pay900

An easy, quick and secure way for online payments:

Pay by Call

Pay by SMS

Pay with direct operator billing

Recurring billing and Abos

Use it for any type of service like dating, adult, games, social media, movies, music, e-learning etc.

Custom Development

We design, develop, implement and support:

IVR

SMS

Mobile

Billing solutions

Specific to any requirement




Connectivity


We supply premium rate numbers, shared cost numbers, geographic numbers, freephone numbers and UIFN numbers worldwide.

The Daotec numbering service uses our own switches to forward calls to anywhere in the world using either PSTN or VoIP via SIP. Our redundant carrier grade switches can deal with high volume traffic and using failsafe connectivity makes sure that all the calls are delivered in perfect quality 24/7/365.

We even offer customized numbers specially for your personal needs.

For availability take a look at our coverage map.

 


Premium rate numbers

Premium rate numbers are revenue generating numbers which allow you to earn money from the cost of the call and might be the solution for your business. Premium rate numbers can be used to provide information, technical support, micro payments, pre sales customer support and entertainment services or to make bookings and payments. Premium rate number billing can either be used to Pay Per Call (PPC) or to Pay Per Minute (PPM).

Geographic numbers

Geographic numbers are local numbering services that usually denote a geographic location. A geographic number makes it easy for your customers to identify your business or service with a specific city.

Freephone numbers

A freephone or toll free number is a way to make it easy for your customers to reach you since the call is free to the calling party. This makes your customers eager to call you and can drive sales significantly.

Universal international freephone numbers (UIFN)

A UIFN provides you with the same freephone number in various countries. This means that a calling party only needs to change to the appropriate country code to reach your business or service.






IVR Services


Daotec operates a highly scaleable IVR and Audiotext gateway. An IVR system is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient.

Benefits include:

Longer operating hours: As IVR can handle incoming calls without the need for a live agent, companies can extend their business hours to 24/7. Your automated call center.

More revenue: As IVR operates around the clock, a company using it as a sales order line for a home shopping network would be deemed as always "open for business". The customer can shop at any time most convenient to him. The sale results in more profit for the company.

Automated Call Distribution (ACD): Distribute your calls according to your own parameters and needs. Virtual call queuing included.

Lower operation costs: The company needs less staff to operate. An IVR saves on staff and associated costs.

Higher productivity: The presence of IVR reduces the staff's workload. More calls can be answered with the same number of people, increasing the productivity.

Greater flexibility in resource utilization: IVR offers great possibilities for automating many tasks staff is currently performing such as answering FAQs (frequent asked questions) and scheduling.

Automated Credit Card Clearing: Customers can pay over normal phone lines using our automated Credit Card Clearing interface. Applications include astro services, games, phone orders, ticketing etc.

 


Increased customer contact effectiveness: The system can collect vital information relating to the call from the customer wait he is waiting to be connected to a live agent. Once the call is transferred to a live operator, the system uses the data obtained to display in the popup screen the relevant customer profile in order to assist the agent in handling the call in a swift professional manner. Both parties can straightaway get down to resolving the object of the call.

Improved customer satisfaction: The number of calls missed is drastically lowered as the auto attendant can "pick up" calls when the live operators are unavailable. This improves timeliness in answering calls. Customers can interact directly with the system through IVR to perform some tasks instead of wasting their time waiting for an agent to attend to them thus reducing the hold time. Also, customers can access the services of the company at all times at their convenience. This increases customer loyalty. The company can provide consistent replies for all routine enquiries. This enhances the quality of the customer service.

Multi tasking: The IVR can also multi task as an information line, a marketing or promotional tool. News flashes and prompts an be recorded to keep callers informed of the company's promotion while the customer is waiting on line to be served. Not only does this serves as a marketing media for the company, it also saves the company funds from advertising in other media.

Reduced abandoned calls: Customers can listen to messages such as product promotions or news flash or be guided to self-service while queuing. Routine enquiries can be answered quickly and efficiently using IVR without waiting for a live agent. This helps to reduce the number of abandoned calls and increases customer retention.







Pay 900

Pay900 allows Daotec to offer an easy, quick and secure way to pay for services or goods such as games, movies, music, social media, dating, e-learning, software, adult entertainment or web hosting using just a phone. The cost of the item or service is charged directly to the purchaser's phone bill either via a call, SMS or direct operator billing. Pay900 supports all major currencies and over 20 languages.

Continue to the pay900 website: www.pay900.com






Custom Development

Our development team can build a solution from scratch to meet your exact needs. We are able to manage every aspect of your custom IVR / SMS / Web / Mobile / Billing solution - from the design, development, call scripting, sms flow design, IVR voice recording etc. We provide services like custom reporting, internet interaction, credit card clearing, data collection etc - so you can track every part of every application you run and gather all information needed.






Our current coverage map

America, Europe, Asia/Australia, Africa (April 2015).

Local PSTN · Shared Cost · Local Premium · Local Premium Drop Call · IFTS · UIFN

Valid as of September 2016


America

coverageafrica

Antig. & Barb.
Anguilla
Argentina
Bahamas
Barbados
Belize
Bermuda
Brit. Virg. Island
Bolivia
Brazil
Canada
Cayman Island
Chile
Colombia
Costa Rica
Curacao
Dominica
Dom. Rep.
Ecuador
El Salvador
French Guyana
Guadeloupe
Guatemala
Guinea
Honduras
Iceland
Jamaica
Martinique
Mexico
Monserrat
Nicaragua
Panama
Paraguay
Peru
Puerto Rico
St. Pierre & Miq.
St. Kitts & Nevis
St. Lucia
St. Vinc. & Gren.
Trin. & Tobago
Turks & Caico Isl.
United States
Uruguay
US Virgin islands
Venezuela

Europe

coverage africa

Austria
Belgium
Bos. & Herz.
Bulgaria
Croatia
Cyprus
Czech Rep.
Denmark
Estonia
Finland
France
Germany
Georgia
Greece
Grenada
Hungary
Ireland
Italy
Lativa
Liechtenstein
Lithuania
Luxembourg
Malta
Monaco
Montenegro
Netherlands
Norway
Poland
Portugal
Romania
Serbia
Slovakia
Slovenia
Spain
Sweden
Switzerland
UK
Vatican City

Asia / Australia

coverage africa

Armenia
Bahrain
Bangladesh
Belarus
Brunei
Cambodia
China
Hong Kong
India
Indonesia
Iran
Israel
Japan
Jordan
Kazakhstan
Kuwait
Kyrgyztan
Macao
Macedonia
Madagaskar
Malaysia
Mayotte
Moldova
Nepal
Oman
Pakistan
Phillipnes
Qatar
Russia
Saudi Arabia
Singapore
South Korea
Sri Lanka
Taiwan
Tajikistan
Thailand
Turkey
Ukraine
UAE
Uzbekistan
Vietnam
 
Australia
New Zealand

Africa

coverage africa

Angola
Benin
Botswana
Congo
Egypt
Ghana
Kenya
Morocco
Mauritius
Namibia
Nigeria
Reunion
South Africa
Tanzania
Uganda
Zimbabwe

About us

Daotec Ltd. was founded in 2001 with the main focus of developing world class voice telephony and SMS services which can in turn be connected to Internet applications and services. Our comprehensive line of products and services are used by corporations and consumers around the world whether it's making an airline reservation over the phone, paying for digital goods using your phone or calling in to participate in a contest on a radio show. We are HP preferred supplier.

Daotec is commited to conducting business according to a simple rule: Best quality for an excellent value

572

Satisfied customers

who are partnering with us.

142

Covered countries

based on the best available services.

388471

Users

are using our service monthly.

Use our knowledge and experience

Call us on: +44 207 037 7777

Here are some of our clients



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CONTACT US TODAY

Daotec Ltd
145-157 St. John Street
London, EC1V 4PY
United Kingdom

Tel: +44 207 037 7777
Fax: +44 207 037 8888

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